sepagi ber'st' ngan boss....

tinie : brian, just to alert you on arlina's email on 2009 op...will start at 9.50am instead of 9.30am at bunga tanjung *io-io poyo*
MR BRIAN : Yes thanks for the update
tinie : one more...yesterday siti haizara told me that fauziah suggest myself to join telephone etiquette course 5-6 nov... may I? *mukadimah nak mintak izin attend course*
MR BRIAN : Do you see a need to? *poyo plak boss aku nieh*
tinie : yes. i think so.
MR BRIAN : what aspect *soklan cepumas lagi..ishk*
tinie : my kra said so..hehehe..as an penjawab telefon
tinie : but you have a say...upon your approval..maybe to cukupkan kuota sama kot *chey..chey kasi dia up sket*
MR BRIAN : My approval is not an issue. What I'm asking is what aspect of telephone etiquette are you looking at? *ishk..lagi*
MR BRIAN : It being one of your role is a good start. But I think you should look beyond that and see what aspects you need to develop yourself in *perlu ker?*
tinie : the right way to answer/deal/entertain ppl on da phone
MR BRIAN : Do you have problems with that
tinie : so far no
tinie : but maybe i can learn more *poyo untuk kesekian kali*
MR BRIAN : What others?
tinie : in a right way
tinie : an also as a back up in case i can't control my emotion if the caller was being sarcastic like i kena smlm *storytelling session dah nak start*
MR BRIAN : That is interesting
tinie : one guy search for arl***..suddenly call straight away mcm marah2...before that he call lia pick up and he was assumed that next call also lia yg jawab..padahal myself
MR BRIAN : How have you responded in instance like this guy
tinie : hmmm..to tell you the truth..smlm after lia briefed me not to give arlina's hp no if the guy ask...i just said that i don't have her phone number la... *lagi...kepoyoan terserlah*
tinie : and the guy urged me to find...and again my answer i can't
MR BRIAN : Is this guy from Singapore
MR BRIAN : what is his name
tinie : joshua
MR BRIAN : Yes I had already spoken to him
MR BRIAN : and told him to deal with me
tinie : i keep telling him that arlina was at hq...end up he ask me hq's general line
MR BRIAN : Asked him to send me an email on his brochure
MR BRIAN : Ok interesting
MR BRIAN : how would you handle him
tinie : is it?? *interesting tang mana pun??*
tinie : with smile and of cos he can't see *muahahahaha*
MR BRIAN : you can do better
tinie : so what is the answer...ok to attend or not..the telephone etiquette??
MR BRIAN : why nak lari?
tinie : bukan nak lari...the situation smlm...siti mcm needs more ppl to occupy her course...
MR BRIAN : That's not the reason to attend the course
MR BRIAN : It must be because you need it
MR BRIAN : If you need it you must know what you need to learn
tinie : yerla..kan i dah justify tu...why i need to attend...to learn how to deal/entertain ppl on da phone correctly
MR BRIAN : Probably from your experience with Joshua, you should take this instance to the program and see what others have to say
MR BRIAN : how they would respond
tinie : actually everyday a lot of calls from training provider yg i receive and my answer will be standard one
MR BRIAN : which is
tinie : ask them to email/fax their brochure to us
tinie : without interrupting our officers
tinie : i know they just want to promote their course
tinie : they just want to get the feedback...and i will tell them that once their already emailed/faxed to us..i just ask them to wait..officer in charge will call them if the course is relevant to us vice versa
MR BRIAN : ok go ahead
tinie : tq

adeh panjang lebo nyer justification just nak attend "Telephone Etiquette" course jer pun...yg penting dia kasi approval...yeyyyyy...so next 5-6 nov i'll be attending course... *kat sini jer pun* ... so kat sini aku seru AA2 kat b*m nih, sapa nak attend jom laaa...gitau kat TM u olls, i yakin yg place still ada lagi....jooommm!!